Managing order / deliveries on the computerized system. Carry out stock checks and stock counting working with the Warehouse Team. Liaising any discrepancies back to the customer and team internally. Collate and file all forklift check sheets and associated documentation. Communicate courteously with customers by telephone, email, fax, letter and face-to-face. Investigate and solve customer issue. Ensure all discrepancies are dealt with and entered onto the computer system . Keep accurate records of discussions or correspondence with customers ensuring all paperwork in office matches correctly with that in the warehouse. Adhere to customer service procedures, policies and standards for department ensuring all data is accurately entered onto the computer system and up-dated as per procedure. Ensure delivery times are on Stirling and failures are logged on CS Tracker Ability to develop on-going rapport with customers and colleagues and obtain relevant information (and documents) from all parties. Ability to build strong professional relation with customers / colleagues. Support Customer Service Team during busy periods. Any other duties as required. Computer skills – Excel Good communication skills, interaction at all levels internal and external. Geographical knowledge Team player with a flexible Can-Do attitude